Hours of Operation:

Member Service Center: Member service associates are available 24 hours a day including weekends and holidays to assist you although some issues (such as eligibility or prior authorizations) should be handled between 8:30 AM and 5:00 PM Monday through Friday (Eastern Time).

Administrative Offices: 8:30AM – 5:00PM Eastern Time.

By Phone:

  1. Member Services: 855-855-SGRX (7479)
  2. Pharmacy Help Desk: 855-FOR-SGRX (367-7479)
  3. Prior Authorization Desk: 313-499-3223
  4. PA Fax: 313-499-3201
  5. Administrative Offices: 313-821-3200
  6. Sales: 313-499-3200
  7. General Fax: 313-821-3201
  8. Pharmacy Network Fax: 313-499-3202

By Email:

For questions about this website or registration issues:

For member or customer service issues:

By Mail:

  • ScriptGuideRx 15400 E. Jefferson Grosse Pointe Park, MI 48230